Cambridge Medical Group

This practice has been disappointing. I waited several months for a referral letter, and when I followed up by phone, I was informed it had not been processed. There are ongoing difficulties with..

The nursing staff are excellent, however I have found the doctor to be unsatisfactory. I am considering switching practices.

I have been receiving care at this practice since 2019 and have undergone several medical procedures during this time. I would like to express my gratitude for the appointments provided and for..

Attempted to contact the practice for information as directed by a member of staff. Despite being near the front of the queue, the phone line rang for an extended period and I was unable to continue..

I was expecting to receive a telephone consultation but the call did not come through as anticipated.

There have been ongoing difficulties with how medication matters are handled, including issues with repeat prescriptions not being processed and the online system being hard to use. Contact methods..

Absolutely disappointing! We had an appointment scheduled for mid-morning and are still waiting nearly an hour later. The waiting area appears to be empty. Completely taken aback.

It would be beneficial to reconsider the requirement for patients to call at 08.00, particularly when the surgery has already made contact and requested that patients get in touch.

I attended my local practice and described symptoms to the clinician, who disagreed with my self-diagnosis and suggested I contact my dentist instead. I subsequently visited an urgent care centre..

I have been with this practice through several locations over the years. When it was at its original site, it was an excellent practice. Following the move to the next location, it remained very..

The medical staff demonstrated genuine care and compassion. There is room for improvement in how the reception team operates.

Terrible experience. I've been with this practice for many years and it used to be quite different. Now it's become increasingly difficult to get through by phone. I don't hold the staff responsible..

Disappointing experience overall. I could elaborate further but will keep it brief. The appointment scheduling system needs improvement, and the level of customer service fell short of expectations...

I am writing this review on behalf of my grandfather. I have been experiencing prolonged severe head discomfort, however following a consultation, the clinician quickly identified the underlying..

This practice falls short of expectations in delivering patient-focused care. There have been multiple administrative difficulties and inconsistent service quality. Clinical consultations have..

Absolutely shocking treatment of my relative. A healthcare professional did not seem willing to help at all. It took an extremely long time to obtain a prescription, and we only managed to get one..

The nursing staff are excellent and I have no complaints about them, however I had concerns about the medical practitioners. I was uncertain about their qualifications and felt the care provided was..

The opening time was stated as 8:00, however when I called at that time I was unable to get through. This was a very disappointing experience with the service provided.

Attending my first appointment at this practice, I was very pleased with my experience overall. The clinician demonstrated genuine empathy and maintained a high level of professionalism..

The practice did not demonstrate the level of competence I would have expected.