Longtown Medical Centre
OC
Os C. 5 months ago • From Google
Bad
Upon joining this medical practice, my partner and I anticipated receiving individualised care. Unfortunately, this expectation was not met. We found the overall service to be substandard and disappointing. The practice appears to have fallen short of meeting patient needs and expectations. The approach to patient interaction and support does not reflect good customer service principles. We were concerned to learn that the senior clinical staff at the practice work reduced hours whilst receiving full-time salaries. When we questioned this arrangement, we were informed that the additional time is spent on administrative duties. This raised questions about whether such administrative responsibilities might be better suited to those with relevant qualifications in that field. Additionally, obtaining repeat prescriptions requires interaction with a staff member in the prescription department who adopts an unnecessarily defensive and dismissive tone when patients make requests. This individual appears to treat prescription requests as an imposition rather than a routine part of patient care. We would encourage prospective patients to carefully consider whether this practice meets their needs, as there are alternative surgeries in the area that may provide a more satisfactory experience.
Joan P.