Kinson Road Medical Centre
LG
Lisa G. 5 years ago • From Google
Bad
If I could leave no stars I would. The clinical staff are fantastic if you can get past the unwelcoming reception experience. I called to request a repeat prescription as I had done previously, and was told that this couldn't be processed over the phone and that I would need to submit a written request in person. The receptionist's manner was dismissive, and when I asked to speak with a manager, the individual who responded showed little concern about how their team had handled my call and appeared to accept this approach to patient interactions. Despite having no apparent knowledge of my medical background or medication requirements, they insisted that prescriptions couldn't be managed in this way, even though this method had been used successfully throughout my time as a patient at the practice. The practice has created significant barriers to obtaining repeat prescriptions and appears willing to leave patients without their medication for extended periods. They seem to prefer requiring patients to attend in person to request repeats, which raises concerns about accessibility, or alternatively directing patients to use online systems rather than handling requests directly.
Mark P.