Mayfield Medical Centre

I have no complaints about this practice. The reception team are wonderful, and I've consistently been able to secure appointments whenever required. I never feel pressured during my visits, and I..

Completely unsatisfactory. I am unable to reach them by phone. I made multiple attempts throughout the day without success. I also noticed their website appears to be unavailable. I have concerns..

It is consistently challenging to secure an appointment at this practice. The manner in which staff interact with patients leaves much to be desired.

A disappointing experience that I'm relieved to have moved on from. The practice was unable to provide the assistance I needed. I would rate this service at the lowest possible level if given the..

If you get a text message asking you to call back, it's worth being aware that you may struggle to reach someone when you do.

Excellent and well-informed care that was considerate and supportive throughout. I would strongly suggest this practice to others.

Previously satisfied with the service, but now considering switching to a different practice. Would recommend exploring other options if possible.

Have recently joined this surgery and have found the reception staff and clinical team to be absolutely brilliant. Compassionate, friendly staff, easy to get through to even during challenging..

This practice was disappointing. Both my partner and I felt we were treated unfairly by the reception team, and when we raised our concerns, we felt dismissed rather than heard by the clinician who..

I felt hesitant to contact the practice as I have rarely sought medical help in my adult life, however, the clinician I saw was courteous, professional and reassuring. I only recently registered..

It is extremely difficult to obtain an appointment when needed, and there are significant challenges in reaching reception staff to arrange a callback from a clinician.

The clinical team provided adequate care, however the front desk staff could benefit from improved interpersonal skills and a more compassionate approach to patient interactions. It appears this role..

I attended an appointment recently with a locum clinician and found the experience quite disappointing. The clinician came across as dismissive and curt throughout the consultation, and made several..

The past couple of years have brought considerable changes, some positive and some challenging. Throughout this period of uncertainty, one constant has remained unchanged. The medical team and..

Having made what felt like a significant decision to reach out to the practice, I wanted to express my gratitude for the support I received. From the initial phone discussion through to the..

The reception team's customer service fell short of expectations. I experienced a lengthy wait when attempting to reach the practice by telephone, which was frustrating.

This practice has not met my expectations. Obtaining an in-person appointment has proven very difficult, even when seeking care for a younger family member. Reaching the reception team requires..

The telephone service is frequently unavailable due to high call volumes.

I would not recommend this practice. Upon visiting the area for the first time, I called in to ask for directions to a nearby road. While waiting at the reception desk, I felt ignored as the staff..

The staff communication with patients could be more respectful. I witnessed a young woman being addressed in a condescending manner when she came in seeking assistance with a routine matter. The..