CB

Callum B. 2 months ago • From Google

Rating

Excellent

Reception staff made the difference here

I have been attending this practice for several years and have encountered various challenges during my time here. Throughout these experiences, there has been one member of staff who has consistently demonstrated professionalism and courtesy in their interactions. I am grateful for their support! This staff member is remarkably supportive and consistently finds a constructive resolution, even in situations beyond their direct authority. The primary reason I would recommend this practice is due to this individual's excellent service! While it is fair to say the clinical team has improved, this particular staff member manages to distinguish themselves among their colleagues.

Dr Khuroo's Practice

one month ago

Dear Callum, Thank you for taking the time to leave such thoughtful feedback. We are sorry to hear that you have experienced some issues during your time with the practice. However, we are delighted to hear about the positive impact Alishba has had on your experience. Your comments about her willingness to help, her positive attitude, and her commitment to finding solutions, even when situations are beyond her direct control, are greatly appreciated. We will ensure that your kind words are shared with Alishba, as recognition like this means a great deal to our team. We are also pleased to hear that you have noticed improvements in the care provided by our doctors. Feedback such as yours helps us understand what we are doing well and where we can continue to improve. Thank you again for your recommendation and for recognising Alishba's outstanding contribution to the practice. Kind Regards Practice Manager

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