Grangewood Surgery

Excellent experience, courteous, efficient and competent.

Overall? Not satisfactory. A telephone call regarding a routine medication request had me positioned first in the queue, yet I experienced a wait of over 11 minutes before someone responded. In my..

Registered with this practice a few months ago. I was hesitant about making the change but it was necessary for a family matter, and I'm really glad I made the decision. The reception staff are..

I had a very disappointing experience with the reception team during my visit. After waiting an extended period, when I finally got through to speak with someone, I felt I was treated dismissively..

I've been with Grange Wood surgery for many years and have consistently found the entire team to be excellent. The clinical staff have supported me through some challenging periods, and I've always..

The surgery appears to continue struggling with its organisational processes. I called to obtain test results and was informed that a face-to-face consultation would be necessary. After being asked..

Following a challenging experience at another healthcare facility, I required daily support at the surgery for an extended period. The nursing team provided outstanding care throughout this time,..

Since the previous doctor departed, the practice has declined significantly. The locum arrangements feel inadequate with no consistency in care. It appears as though clinicians are reluctant to..

I would suggest Grangewood Surgery as a good choice. The clinical staff members are consistently professional, supportive, and demonstrate genuine understanding of patients' concerns. The nursing..

The practice is consistently busy, but the team members are genuinely supportive. It stands out as one of the few surgeries in the surrounding area that can accommodate same-day appointments with a..

Consistently demonstrates a professional approach.

Positive experience with the medical team

Spent a considerable amount of time trying to reach the practice by phone for a repeat prescription without success. The phone system in place is frustrating, as it doesn't provide clear feedback..

The team here was welcoming and approachable.

The waiting periods and appointment scheduling are significantly better than at other medical practices I've attended. I believe all of the team members are outstanding. Even the staff member I've..

I have been a patient at this practice for a considerable time. I am very satisfied with all aspects of the care provided. The entire team, from administrative staff through to clinical..

I have been a patient at this surgery since its earlier years and I have noticed a significant decline in service standards. Today I spent over an hour on the phone attempting to obtain a..

Some of the team members are excellent. However, this practice appears to be among the most poorly organised surgeries I have experienced.

I'm amazed by some of the negative feedback about this practice. It seems to come from individuals who struggle with waiting times and expect everything to revolve around them. The clinical and..

When attempting to reach the practice by phone, I've found that repeatedly calling and hanging up after hearing the engaged tone eventually results in getting through. This approach seems faster..