AO

Anthonia O. 3 years ago • From Google

Rating

Bad

Reception staff make booking appointments difficult

The automated message indicates that appointments can be booked between 8am and 1pm, then again from 2pm to 4pm. However, when I call at 8am, I'm frequently told to ring back at 8:30am, which seems contradictory. I consistently experience difficulties when trying to arrange appointments for my family, as the front desk staff often come across as unwelcoming. I'm quite disappointed by this situation. It's unfortunate because the clinical staff at the practice are genuinely excellent, but the reception team's approach makes the appointment booking process unnecessarily challenging and frustrating.

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