Saffron Health Partnership
AA
Arthur A. one year ago • From Google
Bad
I have been a patient at this practice for over three decades. In earlier years, I would have characterised it as acceptable, though somewhat outdated in its approach. The quality has been declining for a considerable period. Following the departure of two particularly valued clinicians, the practice appears to have experienced a significant deterioration. This decline is especially evident in the conduct and demeanour of administrative and support staff. Whilst a small number of staff members continue to demonstrate genuine commitment to their role, the organisation as a whole demonstrates a marked absence of patient-centred care principles. Administrative personnel appear to be involved in making decisions that would typically fall within clinical remit, with potential serious consequences. Documentation regarding these concerns has been escalated to relevant regulatory bodies. The most beneficial outcome for this practice would involve comprehensive organisational restructuring and renewal, incorporating staff recruitment focused on patient welfare and a fundamental shift in institutional values and priorities. I remain sceptical that such meaningful cultural and operational transformation will materialise in the foreseeable future.
Koshila G.