Brampton Medical Practice
PT
Paul T. 2 years ago • From Google
Bad
The waiting times have become quite concerning, with face-to-face appointments taking three weeks to arrange. It feels frustrating that speaking with a clinical professional requires an appointment in the first place, particularly when a referral is needed for a previous matter. The practice used to feel more reliable, but now it seems reception staff are making decisions that should perhaps be reserved for qualified clinicians. This is disappointing, as it may lead to unnecessary visits to accident and emergency. There's a sense that administrative staff are being asked to assess patient needs and determine appropriate care pathways over the phone, which raises questions about whether this aligns with proper medical practice. It's concerning that non-clinical staff have access to detailed medical histories and hospital records, then use this information to make decisions about treatment options and referrals. This responsibility seems to fall outside their training and expertise, and the practice of allowing unqualified personnel to make such judgments feels problematic and potentially unsafe. These concerns warrant further investigation.
john c.