GO

Geoffrey O. 4 years ago • From Google

Rating

Bad

Reception staff misled about who'd be calling back

This practice has experienced a significant decline in service quality. Accessing appointments with a doctor has become increasingly difficult, as unqualified staff members appear to be handling medication adjustments. On one occasion, my partner was informed she would receive a telephone consultation from a doctor on a specific date. When the call came through as expected, she discussed her health concerns, only to discover afterwards that a pharmacist had made the call rather than the doctor she had anticipated speaking with. This miscommunication meant she had shared sensitive medical information with someone she believed to be a qualified physician. We have since decided to register with a different practice.

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