SC

Sam C. 10 months ago • From Google

Rating

Bad

Reception staff need better confidentiality training

Most of the reception team lack warmth, though one staff member stands out as pleasant. There appear to be significant concerns regarding how confidential patient information is handled, with personal details being discussed openly in the waiting area in a manner that raises questions about GDPR compliance. The appointment system is problematic—when requesting a consultation, I was redirected to physiotherapy services. Upon mentioning that I would require a prescription, I was told this could be arranged by reception staff, which seems inappropriate given standard clinical protocols. I remain without the medication I need. The overall standard of care and administration at this practice falls short of what would be expected, and an inspection by the relevant regulatory body would be welcome.

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