Parkway Medical Centre
Tony H. 6 years ago • From Google
Average
Reception staff need better customer service training
The clinical staff that my family and I have encountered throughout the years have been excellent, and I would strongly encourage others to use their services. However, the administrative team at reception has, over the last several years or so, demonstrated what I would consider to be notably poor customer service standards. I have previously raised a formal complaint following an incident where a family member was spoken to in a manner that left them feeling deeply disrespected and upset, despite their concern being valid and subsequently requiring hospital treatment. The practice would benefit from either recruiting new reception personnel or providing comprehensive training in customer service practices, as the current approach to patient interactions does not align with the standard of clinical care provided.
The service fell significantly short of expectations. I have considerable doubts about the practice's ability to provide effective treatment and ensure appropriate specialist referrals when needed...
Parkway Medical Centre
Tom T.
The appointment booking process is frustrating. Getting through requires calling early in the morning at 8:30am just to secure a phone consultation within the following fortnight. This is..
Parkway Medical Centre
Tony C.
The appointment system appears designed to prevent access to medical professionals unless you arrive with a serious emergency. I would prefer to use private healthcare if I had the financial means..
Parkway Medical Centre
Jeff F.
I have come across several unfavorable remarks about this practice; however, my family and I have consistently had favorable experiences.
Parkway Medical Centre
Vera K.
An outstanding medical practice with highly skilled healthcare professionals.
Parkway Medical Centre
TONY H.
The clinical staff that my family and I have encountered throughout the years have been excellent, and I would strongly encourage others to use their services. However, the administrative team at..
Parkway Medical Centre
steven h.
When I call at 8:30am, I consistently manage to secure an appointment on the same day.
Parkway Medical Centre
Andrew M.
It has been difficult to secure available appointment slots at this practice.
Parkway Medical Centre
Ralph s.
When I initially registered at this surgery after relocating, it had excellent reviews. Following a corporate restructuring, the practice has experienced a significant decline in service quality...
Parkway Medical Centre
Stacey S.
Can't fault this practice. All of the clinicians we have seen have gone above and beyond for my young child, including occasional follow-up contact after appointments to check that everything is..
Parkway Medical Centre
Sharon H.
I have been seeking assistance for approximately two months without success. My concerns were dismissed as typical, and I became distressed during phone conversations. Despite my attempts to reach..
Parkway Medical Centre
Gilbert B.
The medical team and support staff demonstrated considerable kindness and helpfulness throughout my visit.
Parkway Medical Centre
Stuart M.
The practice appears to be managing as well as possible given challenging operational conditions, including staffing limitations and higher patient demand. The systemic pressures facing the NHS are..
Parkway Medical Centre
LW L.
I have serious concerns about this practice. Both the clinical staff and administrative team came across as dismissive and condescending during my interactions. While staffing limitations are cited..
Parkway Medical Centre
Ken L.
The team has been performing exceptionally well following the challenges of recent times. While media reports often highlight difficulties in accessing medical appointments, I have personally called..
Parkway Medical Centre
Thomas E.
This surgery has become deeply disappointing. I am extremely frustrated with my experience. 😡😡😡😡😡😡😡😡😡
Parkway Medical Centre
Laura K.
We have always received excellent care from all staff at this practice. Massive thanks to the clinical team and reception staff who worked late to see my child urgently and made sure they received..
Parkway Medical Centre
Seth J.
The reception experience here feels somewhat lacking, with staff appearing dismissive of their role. When I required urgent medication for a long-term condition, I was offered an appointment two..
Parkway Medical Centre
124lauz 1.
The clinical staff at the surgery are excellent and I would happily recommend them. However, I have had several negative experiences with one member of the reception team, both in person and over..
Parkway Medical Centre
Dee F.
I contacted the medical centre as I required an urgent medication pack, and the administrative staff were extremely helpful. They informed me they would forward my request to the GP. The practice..
Parkway Medical Centre
Michael M.