TH

Tony H. 6 years ago • From Google

Rating

Average

Reception staff need better customer service training

The clinical staff that my family and I have encountered throughout the years have been excellent, and I would strongly encourage others to use their services. However, the administrative team at reception has, over the last several years or so, demonstrated what I would consider to be notably poor customer service standards. I have previously raised a formal complaint following an incident where a family member was spoken to in a manner that left them feeling deeply disrespected and upset, despite their concern being valid and subsequently requiring hospital treatment. The practice would benefit from either recruiting new reception personnel or providing comprehensive training in customer service practices, as the current approach to patient interactions does not align with the standard of clinical care provided.

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