Martonside Medical Centre

I had a follow-up appointment in September 2023 and received excellent service throughout my visit. The reception staff and clinical team who saw me were both professional and helpful. I was very..

The reception staff came across as unwelcoming and discourteous. It is difficult to secure appointments through standard means, with most availability seemingly restricted to telephone bookings...

I was unfamiliar with the online prescription system and required assistance from a friend to navigate the process.

The reception staff demonstrated a lack of warmth and attentiveness during my interactions. While not all team members were affected, a couple of individuals came across as dismissive and unhelpful...

I attempted to reach the surgery by phone in the morning and had to make numerous calls before successfully getting through. When I did connect, I was informed there were no available appointments..

Outstanding practice with exceptional team members.

A relative of mine was informed that a referral had been submitted to a service three months previously and advised to expect contact, but when they reached out to the service directly, it became..

I have been attempting to secure an appointment over several days but have been unable to reach the practice by telephone. Once I finally managed to get through, there were no available slots..

This is one of the worst medical centres I have experienced being registered with. My partner required a vaccination for occupational health and safety purposes, with all expenses covered by their..

I experienced a serious illness and needed to visit the surgery in person rather than receive a home visit, which was difficult given how unwell I was. I subsequently required hospital treatment and..

I was unable to obtain an appointment when I attempted to book one.

I have had a very negative experience with one of the doctors at this practice and am in the process of making a formal complaint.

It's extremely difficult to reach the practice by telephone. I suspect the phone lines may not be properly monitored. The clinical team are excellent. However, the reception staff are not providing..

Called in the morning seeking an appointment. The call was answered after a considerable wait. Only urgent slots were available at that time, and the receptionist appeared to have difficulty hearing..

Attempting to book an appointment proves difficult as the phone lines remain unanswered.

I was not satisfied with the level of customer service I received, as the staff came across as quite impolite.

The majority of the reception team are pleasant and genuinely helpful, though I had a disappointing interaction with one staff member who was unexpectedly curt with me. I didn't catch their name,..

Contacted the practice to inquire about registering a friend who had recently experienced a serious health event requiring hospital treatment. The receptionist who answered was unhelpful and..

Extremely frustrated with the manner of the reception team. They come across as unwelcoming and dismissive when responding to patient inquiries, which feels unprofessional. It appears there is a..

I have consistently had positive experiences at this practice. The administrative team has been courteous and supportive throughout my visits. While there can be delays in reaching someone by..