Island Health
Anonymouse 6 months ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
BadRespect
BadSeen On Time
BadReception staff need to be trained
This is the second negative encounter I have had when calling the surgery. Kiera definitely needs training on how to speak to people when they call in a vulnerable position. Today, I needed urgent medication for my son and requested help using the new system. I had refusal and lack of explanation. When I requested more help I was threatened with the call being terminated. I was unable to complete my full request. When the call was supposed to be terminated it wasn’t and I could her the lady talking about me. Completely unprofessional behaviour that needs to be corrected. On this occasion, I warned them that I was recording and they continued. I wonder if they can use my recording for training purposes.
Practically worthless, scheduling appointments is incredibly time-consuming. The medical practice randomly shuts down without clear notice. It seems the front desk staff deliberately drag out..
Island Health
Joe H.
Avoid this practice at all costs - they consistently deflect blame onto others, particularly the pharmacy, even when presented with clear proof of the GP's dishonesty. When confronted with facts,..
Island Health
Emma E.
Island Health boasts a highly skilled and compassionate team. Their staff consistently demonstrate remarkable generosity, always going out of their way to assist patients. The medical professionals..
Island Health
Zara G.
Scheduling a consultation can be challenging, which is typical in today's healthcare landscape. Despite this initial hurdle, the medical staff demonstrates exceptional compassion and thoroughness..
Island Health
Nahe A.
Endured a wait exceeding three-quarters of an hour until the call disconnected on its own. Completely unacceptable, particularly during the winter season when respiratory illnesses can pose serious..
Island Health
Eva A.
Solid experience overall. Based on my interactions, the personnel have been welcoming and efficient. I managed to secure an urgent consultation quickly, within 24 hours. The only drawback is that..
Island Health
Jad8999 J.
Utterly abysmal. The complete absence of compassion, professionalism, and basic human decency among these employees guarantees their ultimate spiritual and professional ruin. Divine judgment awaits..
Island Health
Sanim A.
Searching for a new healthcare provider, but this practice continues to disappoint. For two weeks, I've been unable to schedule appointments. The front desk staff's behavior is completely..
Island Health
M T.
I cannot endorse this general practitioner. The front desk staff are discourteous and completely unhelpful. Scheduling an appointment is incredibly challenging, involving a frustrating 40-minute..
Island Health
Hajnalka G.
Promptly addressed the digital inquiry, everything looks promising at the moment.
Island Health
Tina s.
I've endured up to 45-minute phone waits with Island Health, stuck in a queue of 10 callers, which is completely unacceptable. Even worse, after finally connecting, I discover no appointments are..
Island Health
Malcolm N.
Awful experience. I'm extremely sick. My medications are consistently incorrect. After
Island Health
Md R.
The management here is extremely subpar. Attempting to communicate with this practice is a futile endeavor. You're condemned to languish on hold for over an hour without ever reaching a live person...
Island Health
Anonymouse
I was initially pointed to their website to make appointments and manage care, however, the website doesn't work so I had to call the reception. Unsurprisingly the person on the phone sounded like..
Island Health
Antonios A.
I appreciate the effort and dedication you've shown in helping me today. Your assistance means a lot! 🙏
Island Health
Zenka K.
Kudos to Island Health! I want to highlight an outstanding staff member - Juliette, the administrator. Her demeanor is truly exceptional: she demonstrates kindness, maintains composure, and..
Island Health
T T.
In today's modern world, why is it necessary to make contact at such an early hour to secure a medical appointment? This process can be incredibly challenging for individuals with diverse work..
Island Health
David D.
Be mindful of the establishment's operating schedule.
Island Health
Clio H.
Securing a medical consultation at this practice is utterly frustrating. They abandoned phone scheduling in favor of an online system that initially seemed promising. Yet, after completing their..
Island Health
Rezwan K.
The service quality is extremely disappointing, and it's clear they have no genuine concern for patient issues. I attempted to contact them via phone and was left waiting for more than half an hour,..
Island Health
Dmitry M.