BS

Bea S. one month ago • From Google

Rating

Excellent

Reception staff offered thoughtful care during evening visit

I attended the out of hours service yesterday evening with my daughter. Prior to the appointment, I received a call from reception staff who were exceptionally pleasant and welcoming. They demonstrated genuine care by inquiring about my daughter's day and, having understood she was arriving from school, thoughtfully provided refreshments including water and biscuits when they noticed she was feeling peckish. The visit took place around 8:30pm. The security personnel on duty were equally friendly and engaging throughout our time there. The clinician we consulted provided excellent care and attention. It's easy to focus on complaints, but on this occasion the entire experience was outstanding, and my daughter received the necessary medication the same evening.

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