Redburn Park Medical Centre

The team consistently makes a genuine effort to support patients, and I recognise the challenges they face with resource constraints. Despite these difficulties, they demonstrate a real commitment..

This is my son's medical practice and I find the reception staff to be quite dismissive and unhelpful. They don't make things straightforward by explaining what information is needed before you..

I have been a patient at this practice for many years and have consistently found the team to be helpful and supportive. I appreciate the effort everyone makes to assist patients and provide..

It's extremely difficult to secure an appointment with a doctor at this practice. I've had to make numerous calls over just a few days in order to get seen. The online booking system is..

This practice has significant issues. The clinical staff are reasonable, however the front desk team are quite poor and display a lack of courtesy. They come across as dismissive and condescending..

It has been challenging to reach the practice by phone. When I call during daytime hours to request an appointment, I am consistently directed to phone at 8:30 in the morning if I want to be seen..

Excellent experience 👏 The clinical team and staff have supported me consistently over many years and took the time to understand my health situation thoroughly, so I'm very grateful for their care..

Redburn Park Medical Centre is a pleasure to visit, with reception staff who are friendly and accommodating, and telephone calls answered without delay. Based on my visits, the clinical staff create..

The reception staff came across as unhelpful and struggled to understand straightforward enquiries, failing to offer adequate assistance or clear responses. I had a scheduled phone appointment at a..

I would not recommend this practice based on my experience. The telephone support was unhelpful, and I found the staff manner to be unwelcoming. I feel the service was not used appropriately for my..

Really pleased with my experience today, which is quite different from how phone services have operated previously! I sustained a back injury this morning and was pleasantly surprised to find a..

It is extremely difficult to reach the practice by telephone, even when attempting to call multiple times across different days. The line is frequently busy. I have called during stated opening..

Inadequate support for end-of-life care needs

Attempted to contact the surgery by telephone in the morning to request an urgent appointment for my young child. Due to technical difficulties with the phone system, I travelled to the practice in..

We have experienced significant difficulty accessing the practice this morning. After attempting to get through for an extended period, we remain unable to connect. The wait has been frustratingly..

I found it challenging to reach a clinician, as the reception team either failed to answer calls or ended them prematurely. Out of numerous call attempts, most did not even connect. While I..

Consider looking elsewhere if you're seeking a new GP practice. I attempted to book an appointment by phone only to learn that they now exclusively offer same-day appointments, requiring you to..

I've been a patient at this surgery for many years, and the staff have consistently been wonderful. The clinician I see is very compassionate and understanding about my health concerns. They're an..

The team here are wonderful, displaying professionalism alongside genuine warmth and compassion. Booking appointments is straightforward, as the front desk staff go the extra mile to accommodate..

The reception staff displayed unhelpful attitudes and appeared unwilling to engage properly. The clinician seemed rushed during the consultation and did not allow adequate time for discussion or..