SB

Shannon B. 4 months ago • From Google

Rating

Bad

Reception staff refused reasonable appointment request

The receptionist was unhelpful and dismissive when I needed to reschedule my appointment. I was given very short notice for an appointment slot and when I requested to move it to the following day, my request was declined. I found this frustrating as I've successfully arranged next-day appointments at this practice previously, so the refusal seemed inconsistent. It felt like I was being forced to choose between attending an appointment with minimal preparation time or not receiving care at all.

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