The Green House Surgery

I wanted to share some positive feedback about a member of the reception team at The Green House surgery who was working on the front desk on a particular day. I was experiencing significant..

The online appointment booking and prescription ordering system works really well. The reception team is consistently helpful and accommodating. I've never experienced any difficulties when trying..

I would not recommend this practice based on my experience. I felt that end-of-life care was inadequate and that home visits were not offered when needed. There were several instances where I was..

Excellent welcoming and approachable experience.

I would just like to say thank you to the receptionist who has always been so helpful, cheerful and polite with all my dealings at the front desk. As a first point of contact, it is very reassuring..

I have experienced repeated disappointment with this practice. I would not suggest it to others. The service has felt dismissive and lacking in professionalism, with multiple instances of being..

The reception staff could be more courteous. I was disappointed to be directed to see a nurse when I had requested to see a doctor. There seems to be frequent turnover among clinical staff, which..

This practice feels poorly organised. The outdated messaging system at reception remains frustrating and unhelpful. When contacted to ring back, getting through proved extremely difficult despite..

Generally good with friendly, helpful clinical staff in a modern, clean location that is of easy access and conveniently situated, with additional services available on-site. The administrative..

Excellent practice that I have been loyal to for many decades, with my family having been patients here for generations before me. The clinical staff, nursing team, and reception team have..

Outstanding experience at this surgery. Much appreciated.

Outstanding care with excellent standards of cleanliness throughout the facility.

I have been unable to obtain the cardiac medication I require. I have been directed back and forth between the pharmacy and the surgery, with each blaming the other. This has resulted in multiple..

I was removed from this practice's patient list in April 2017 by the management team. This occurred after I experienced pain and requested an in-person appointment. The reception staff indicated..

I visited the practice on a Tuesday in February and found the receptionist to be unhelpful and unprofessional in their manner. I submitted a complaint to the practice regarding this experience but..

I have found this practice unhelpful during my extended period away from work due to personal health matters. Throughout this time, I have not felt supported by the service. Additionally, I have..

The person who answered the phone at reception was quite curt and displayed a poor attitude. While it's unclear what may have prompted this behaviour, it seemed inappropriate for someone handling..

Excellent practice with friendly staff and great clinicians. The queuing system for phone calls, online booking options and the ability to schedule appointments at any time make this a particularly..

This is one of the worst medical practices I have ever attended. The management appears to have excessive control over the clinical staff, though the doctors themselves are excellent once you..

Excellent medical practice with efficient appointment scheduling. The team members are wonderful, and I feel fortunate to be registered here.