LC

Liam C. 6 years ago • From Google

Rating

Bad

Reception staff refused to share registration details

Not even worth one star. I am a patient receiving mental health care in a secure hospital setting. I contacted this practice to confirm my registration status, but the staff member refused to provide this information. She subsequently contacted my current care facility and stated that I was not entitled to access my medical records, and suggested that I sounded confused and anxious. I feel this was inappropriate given my circumstances, and I want to clarify that my mental health condition does not affect my cognitive abilities or my right to understand my own healthcare information.

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