St George's Crescent Surgery
RH
Red H. one year ago • From Google
Poor
The clinical care I receive is of a high standard, however my experiences with the wider practice staff have been consistently disappointing as a transgender patient. Despite having my chosen name recorded on my file since registering, it has never been used by any member of staff. Following my legal name change, I continued to be addressed by my previous legal name and referred to with incorrect pronouns, even whilst presenting documentation of this change. The practice appears to lack training in providing respectful and dignified care to transgender patients. I am aware of other transgender individuals using this practice, yet staff members frequently ask questions about transgender-related terminology and concepts during appointments that are unrelated to the reason for my visit, which suggests a gap in their understanding of appropriate professional conduct. Accessing care requires significant personal effort and persistence. The telephone reception service is particularly problematic, with calls frequently being disconnected or transferred inappropriately to the pharmacy, who direct callers back to the doctor—the very reason for attempting to book an appointment by phone in the first place. This means appointments must be booked in person, which undermines the purpose of having a staffed telephone line, particularly given that same-day slots are typically unavailable after early morning hours.
vapinpenguin v.