DE

Dean E. 2 years ago • From Google

Rating

Bad

Reception staff repeatedly turn callers away at eight thirty

I have been struggling to secure an appointment for several weeks now. When I call at the standard morning time, the reception team inform me to try again the following day, yet the outcome remains unchanged with no availability offered. During my infrequent visits, I notice the same individuals consistently present in the waiting area. This situation has left me considering attending the emergency department instead, which feels inappropriate given their workload. I am disappointed with the overall service experience, particularly regarding the receptionist's approach and apparent lack of willingness to offer alternative appointment slots. I intend to raise my concerns formally about this practice. I would recommend considering alternative healthcare providers.

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