BS

B S. 3 years ago • From Google

Rating

Bad

Reception staff rudeness made phone call distressing

The clinical staff at this practice are excellent, which is why I continue to attend. Unfortunately, the reception team does not match this standard. I recently called for advice and found the experience deeply upsetting. The receptionist's manner was dismissive and unkind, leaving me distressed. As someone who experiences anxiety, making that call required considerable effort, and the interaction has significantly heightened my concerns about future contact with the practice. I feel it important to share this feedback because whilst this affected me considerably, a person struggling with more serious mental health difficulties could have been profoundly impacted by such an exchange. Those working in healthcare settings should be mindful that compassion matters, particularly when interacting with vulnerable individuals who may be facing challenges others cannot see. The tone I was met with when simply posing a straightforward question felt wholly inappropriate for a healthcare environment.

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