Marine Avenue Medical Centre
S D. 3 years ago • From Google
Bad
Reception staff rudeness made things worse
I have experienced disappointing levels of care and empathy from this practice, particularly from the reception team. As a long-standing patient, I have consistently found interactions with reception staff to be unwelcoming throughout my time here. While I understand this may be a broader systemic issue, it remains frustrating. More concerning is the apparent lack of attentiveness when I have raised symptoms that are significantly impacting my wellbeing. During a recent appointment, I presented with multiple symptoms and was advised that investigation and formal diagnosis were not priorities, with the suggestion that symptom management alone would suffice. However, no concrete support or testing was offered to help address what I was experiencing. I attempted to manage independently but found this approach insufficient. I have since been placed on an extended waiting list for specialist support and am currently coping as best I can, though I feel unsupported. I find it troubling that a health concern with potentially serious implications for fertility and long-term health outcomes has been treated with such apparent indifference. No offer was made to conduct relevant tests or investigations. This experience has left me feeling that my concerns were not taken seriously. While I recognise the NHS faces significant pressures, I would have appreciated some acknowledgment of the genuine difficulty I am facing. If you are seeking a practice that prioritises patient care, safety, and consideration for your overall wellbeing, I would encourage you to explore other options.
A remarkably supportive medical practice with a compassionate approach. The front desk team were delightful and the clinical staff were excellent.
Marine Avenue Medical Centre
Charlotte R.
I have consistently found the clinical team and support staff to be welcoming, helpful and reassuring. I always leave appointments feeling that my concerns are being treated with appropriate..
Marine Avenue Medical Centre
Debra S.
The clinician at this practice is a real asset to the team, consistently going the extra mile to provide excellent service. They demonstrate genuine empathy and care in their approach, maintaining a..
Marine Avenue Medical Centre
Margaret W.
Amazing clinicians who go that one step beyond to ensure you get the right treatment. Staff are very professional, polite and caring. During a difficult time with a serious illness, the care we..
Marine Avenue Medical Centre
Alice R.
I switched to this practice based on its positive online ratings, but I found this to be misleading. Throughout my time here, I received treatment for mental health concerns, yet each visit resulted..
Marine Avenue Medical Centre
Michelle K.
I have had an excellent experience at this medical practice, which stands out as the finest I have encountered throughout my time as a patient. Over the course of several years attending here, the..
Marine Avenue Medical Centre
Milhouse V.
Called to explain I thought I'd injured my back severely, I was in considerable pain and unable to walk. Was prescribed painkillers over the phone and advised to rest. After 6 days the pain and..
Marine Avenue Medical Centre
Arthur n.
Excellent service. Two specialist nursing staff members visited my home and following a standard assessment, an appointment was arranged within three days. I was seen by a clinician who referred me..
Marine Avenue Medical Centre
S D.
I have experienced disappointing levels of care and empathy from this practice, particularly from the reception team. As a long-standing patient, I have consistently found interactions with..
Marine Avenue Medical Centre
Dan D.
The process of registering, scheduling an appointment, and being seen by a healthcare professional has been excellent throughout. I don't visit the surgery often, but when I recently needed to be..
Marine Avenue Medical Centre
Edward M.
A positive experience with the medical team and their professional approach.
Marine Avenue Medical Centre
Jack T.
Following a concerning visit to this practice, I felt compelled to share my experience. During an appointment, I had concerns about the clinician's state and the quality of the examination provided,..
Marine Avenue Medical Centre
Paul S.
I have been a patient with this medical group since its establishment and previously with the practitioners involved in its formation over more than five decades. Throughout this period I have..
Marine Avenue Medical Centre
Rob L.
This practice is absolutely outstanding on every level. The reception team are very polite and understanding, and the clinical staff are very knowledgeable, sympathetic, empathetic and approachable...
Marine Avenue Medical Centre
Olha A.
I have never experienced worse service anywhere. The staff at this centre appear indifferent to patient wellbeing and care. If you have the option to register elsewhere, I would strongly recommend..
Marine Avenue Medical Centre
Neville S.
I felt unwell over the weekend and telephoned NHS 111 for advice. A healthcare professional rang me, followed by another clinician with guidance. My condition did not require hospital admission. At..
Marine Avenue Medical Centre
Maura W.
I'm a new patient at the Marine Park practice and the reception team have been particularly helpful in providing excellent support when I experienced some challenges with the registration process.
Marine Avenue Medical Centre
Johnny W.
The team here are absolutely wonderful, and the office manager deserves special mention for being exceptional. Thank you all for providing such excellent care for my family member!
Marine Avenue Medical Centre
Isobel C.
Excellent medical practice with a welcoming and supportive atmosphere. The reception team are friendly and helpful, and the clinical staff provide excellent care. Access to telephone consultations..
Marine Avenue Medical Centre
Tom C.
After relocating from another area, I discovered this Medical Centre to be of excellent quality. The entire team, from front desk staff through to clinical practitioners, demonstrated helpfulness..
Marine Avenue Medical Centre
mark n.