SD

S D. 3 years ago • From Google

Rating

Bad

Reception staff rudeness made things worse

I have experienced disappointing levels of care and empathy from this practice, particularly from the reception team. As a long-standing patient, I have consistently found interactions with reception staff to be unwelcoming throughout my time here. While I understand this may be a broader systemic issue, it remains frustrating. More concerning is the apparent lack of attentiveness when I have raised symptoms that are significantly impacting my wellbeing. During a recent appointment, I presented with multiple symptoms and was advised that investigation and formal diagnosis were not priorities, with the suggestion that symptom management alone would suffice. However, no concrete support or testing was offered to help address what I was experiencing. I attempted to manage independently but found this approach insufficient. I have since been placed on an extended waiting list for specialist support and am currently coping as best I can, though I feel unsupported. I find it troubling that a health concern with potentially serious implications for fertility and long-term health outcomes has been treated with such apparent indifference. No offer was made to conduct relevant tests or investigations. This experience has left me feeling that my concerns were not taken seriously. While I recognise the NHS faces significant pressures, I would have appreciated some acknowledgment of the genuine difficulty I am facing. If you are seeking a practice that prioritises patient care, safety, and consideration for your overall wellbeing, I would encourage you to explore other options.

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