TL

Tracy L. one year ago • From Google

Rating

Poor

Reception staff seemed dismissive on the phone

The reception staff came across as dismissive and unwelcoming during my interaction. They seemed irritated when I had additional questions to ask. I felt their tone was unkind and would encourage reflection on how their manner might affect callers.

Sherburn Group Practice

one year ago

Dear Amy, I am sorry that you have had cause to complain. Please contact me at the surgery if you would like to discuss this further and I will investigate what has happened. Julie Lund, Practice Manager

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