The Phoenix Practice

I am going to be honest and I will give you one piece of advice. I believe this practice is one of the best practices I have ever attended. Most of the clinicians are very professional and nice..

During a consultation, a healthcare professional made a statement about contraceptive choices, suggesting that without hormonal contraception, frequent pregnancies could have negative health..

Postponing a specialist referral in the oncology field despite having received all necessary documentation and supporting reports.

I find it difficult to secure an appointment despite calling at the designated time. When I rang recently, I was asked to describe my concern, and the receptionist suggested I attend A&E instead...

The healthcare professional demonstrated attentiveness and helpfulness throughout the appointment. Their approach was notably friendly and welcoming. Much appreciated.

Based on my many years of experience, I can wholeheartedly recommend this practice as an excellent healthcare provider. While all the clinicians under whose care I was were excellent, I particularly..

Excellent family medical practice with outstanding care provided by the clinical team, who have consistently looked after me and my family well. The only drawback is that the reception staff can..

Disappointing and unhelpful - calls are not returned promptly, and I experienced a lengthy wait while on hold before being acknowledged by reception staff. The clinical team also seemed impersonal,..

I attended an appointment with my young child who was unwell. The clinician advised that the necessary medication would need to be obtained privately rather than through prescription, and explained..

I have been attending this practice for many years. The clinical staff are incredibly kind, helpful and professional, and demonstrate genuine care for their patients. The nursing team is fantastic..

Poor experience with the reception and customer service provided.

The service was quite disappointing. I had to wait outside in cold conditions for an extended period just to obtain a straightforward document.

I have been attending this surgery for 20 years. The clinical staff have consistently demonstrated care and professionalism throughout my time as a patient. I have recently had a newborn and have..

Interactions with this practice have been extremely frustrating. I received a message about a missed appointment from some time ago, despite having previously communicated that I no longer required..

The reception team were unhelpful and came across as impolite during my phone call. I felt uncomfortable being asked to explain the reason for my appointment, as I had concerns about privacy. I..

I had a frustrating experience at this practice. On my initial visit, the receptionist seemed reluctant to process my registration, citing that there were only a few minutes remaining before the end..

Disappointing experience overall. Appointments can only be booked by calling on the day required. When attempting to call on that day, available slots are typically already taken. Calling at a..

The appointment did not meet my expectations and was disappointing overall.

I understand why there are negative reviews about this practice. My daughter experienced difficulties when attempting to book an appointment. I visited in person today to help resolve the situation..

This practice truly lives up to its poor reputation. The service is extremely unreliable. Appointments can be cancelled without warning, which forced me to take time off work only to have my visit..