Newington Health Care Centre
MK
Michael K. 7 years ago • From Google
Bad
I had a difficult experience with a member of the reception team at a local surgery. I had requested a change to my prescription collection schedule because my medication had been altered, meaning I could no longer collect everything together. I wanted to pick up my items once monthly rather than fortnightly to reduce confusion, but I felt the receptionist was unhelpful and dismissive. She indicated she would note on the system that I was not permitted to discuss this matter with a clinician, which left me feeling frustrated and unsupported. While attempting to resolve this, I accidentally knocked over a display item at the reception desk. As I bent down to retrieve it, a security team member asked me to be more careful. I then left to visit the pharmacy to collect part of my prescription. What deeply upset me was that the receptionist subsequently came to the pharmacy and discussed my personal information loudly in front of other customers. This breach of privacy caused me significant distress and triggered an anxiety response in public. I was so affected that I had to leave my vehicle and walk home. I am concerned that staff members who handle sensitive patient information are disclosing it inappropriately in public spaces. This represents a serious breach of confidentiality that should not occur. Throughout my time attending this practice, I have consistently felt unwelcome and unsupported. The reception team's approach has made accessing care difficult, and I believe this negative experience is contributing to patients leaving. I hope the practice will reflect on these issues and make meaningful improvements, as the current situation is unsustainable and damaging to patient wellbeing.
Dave L.