Woodbridge Practice
AL
Affinity L. 9 years ago • From Google
Poor
Not satisfied with the care provided to my mother, who experienced recurring respiratory infections over an extended period that were subsequently found to be serious. A healthcare professional displayed impatience when my mother had difficulty completing a respiratory assessment, which felt insensitive and lacking in compassion. My mother was initially given a diagnosis related to chronic lung conditions, with only partial lung function noted, but a significant obstruction was not identified during initial assessments. She later received a more serious diagnosis. Another clinician made a comment attributing her condition to her smoking history in a manner that felt judgmental rather than supportive or professional. The overall approach fell short of what I would expect from quality care. I had to advocate strongly for my mother to receive imaging that should have been arranged earlier. I am disappointed, as this practice was once known for providing excellent, dedicated care, and I feel it has declined from those standards.
Susan W.