Oakenhurst Medical Practice
RT
Rachel T. 4 years ago • From Google
Bad
This is the first time I have felt compelled to submit an online complaint, and the situation was serious enough to warrant it. I have experienced what appears to be a consistent absence of attentiveness from both the front desk personnel and members of the clinical team. When contacting a healthcare facility, the quality of customer service is arguably the most important aspect after the actual medical care itself, and unfortunately this is entirely lacking at this practice. The interactions I have had have been dismissive in nature, with calls going unreturned and an overall sense of indifference. Making progress with this practice requires considerable persistence in the face of unhelpful attitudes and poor administrative processes. When I attempted to discuss concerns about care my partner had received, I was informed that complaints could only be submitted in written form through the postal service. This response alone speaks volumes about the approach taken here. Despite being a long-standing patient at this practice since childhood, I have decided to transfer my care elsewhere. The experience has not been worth the frustration involved. Others considering this practice should be aware of these concerns.
Karen E.