Campus Health Centre
HC
Harriet C. 3 years ago • From Google
Bad
On each occasion I contact the practice, I encounter staff who come across as dismissive and lacking in empathy. I receive a hormonal injection to manage menstrual symptoms, but the reception team seem unable to recognise that pain tolerance varies significantly between individuals. Several months back, during a visit for my injection, I overheard reception staff making light-hearted comments suggesting that "some girls simply need to develop better pain management skills, as we have managed for the past 40 years". I found this remark quite hurtful, particularly as they appeared to be referring to another patient they had recently spoken with on the telephone. In a separate incident, I underwent blood work and provided a sample for testing. Following a two-week wait to receive my results, I called to follow up and was informed that both samples had been misplaced. When I subsequently provided fresh blood and collected another sample container, I was then told that my original samples had been located, though I would need to wait a further three weeks for the results to be processed. Upon my scheduled telephone consultation to review my results, I was advised the call would come through before 2pm to accommodate my work schedule starting at 3pm. However, the call came through at 7pm, which fell outside standard surgery hours. When I rang back the following day, I was advised that another three-week delay would be necessary before discussing my results. I recognise the significant pressures facing the NHS currently, but compassion is something that costs nothing to offer. It would have been appreciated if the reception staff had demonstrated greater understanding and consideration, which I would expect to be part of their role.
Mathilda C.