East Park Practice

You should be ashamed of the way you treat your patients; you are in the wrong job with no compassion or empathy. You are arrogant and rude, and you don't allow your patients to express themselves..

The practice was difficult to reach by telephone during morning hours when attempting to book an appointment. Once contact was eventually established, I was offered an appointment several weeks away..

It's incredibly frustrating trying to arrange an appointment here. The system really needs improvement, especially when patients may be dealing with serious health concerns.

I've found the staff to be quite good overall, however I'm disappointed by the difficulty in reaching the practice by telephone since the relocation. Previously this wasn't a problem, but now I'm..

It has been difficult to obtain available appointment slots at this practice.

I received a confidential medical letter by email that was clearly intended for someone else. The letter contained full personal details and sensitive health information. I have not been an active..

The reception staff member in a management position appears to exercise their authority in a manner that feels excessive. There are concerns about the accuracy of information being communicated to..

It is difficult to reach the practice by telephone as the lines appear to be constantly engaged. Multiple contact numbers were attempted without success.

I attended the practice on the second floor for an appointment. I have been managing a long-term health condition whilst awaiting a specialist appointment, and additional health concerns have..

I have been attempting to secure an appointment for the past two weeks. When I called at 8am, I was caller number 20 in the queue. After waiting approximately forty-five minutes, I was informed once..

If I could give no stars I would. The reception staff's response to every inquiry is to direct patients to a walk-in centre. They appear unwilling to engage with concerns, which is quite frustrating.

Excellent experience with a highly competent team

The reception staff were very helpful, however after waiting a week to see the GP, I was disappointed to be told that nothing could be done for my condition and was advised to call emergency..

Update..still unable to reach anyone after another week has passed, I've exhausted my medication supply and needed to obtain an emergency prescription via NHS 111... Since relocating, the practice..

My partner has been experiencing significant abdominal discomfort for a couple of months now. Whenever we have attempted to arrange an appointment, the reception staff have been unhelpful and..

Contacting this practice for an appointment feels unnecessarily difficult and time-consuming. You would likely receive a faster and more helpful response through alternative means. The reception..

Since relocating to the new premises, I have found the location less convenient to access when unwell. I have attempted to request a repeat prescription on multiple occasions over the past few weeks..

Was prescribed medication that caused me to experience a significant adverse reaction shortly after taking it, which I later discovered was unsuitable given my existing health condition. When I..

I have been attempting to secure an appointment to address a persistent health concern, but have been unable to book a consultation as all available slots appear to be fully booked for the day. This..

The reception staff seem to believe they know best. Getting an appointment feels like a frustrating process. Overall, quite disappointing.