DD

Dad D. 11 months ago • From Google

Rating

Bad

Reception staff showed little interest in helping patients

Update July 25 - I was reassured to see that the recent CQC inspection findings aligned with my own experience of this practice. I found this to be a deeply unsatisfactory practice with significant concerns. The reception team appeared dismissive and seemed unsuited to their roles in terms of patient interaction. The clinical staff member responsible for initial assessments came across as frustrated and irritable during phone calls, and when I attempted to discuss my concerns, the interaction became tense before I was eventually offered an appointment. The clinicians appeared reluctant during consultations, often seeming dismissive of my presenting symptoms, which later transpired to relate to a more serious health matter. The level of persistence required to be heard and have concerns properly addressed was disproportionate, and I believe the practice warrants closer scrutiny by the relevant regulatory body.

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