Low Moor Medical Centre
Ian C. 3 years ago • From Google
Bad
Reception staff showed no compassion during distressing visit
If there were minus stars I would rate this practice as a minus. The practice management has demonstrated what I consider to be severely lacking interpersonal skills and I feel they are a disgrace to the NHS. During a week of particular significance for mental health awareness, my step daughter, who has experienced mental health difficulties since her early teens, was informed she needed to re-register as her records had been removed following non-response to correspondence. The only communication she recalled receiving was an appointment notification for a routine test which she had attended several weeks prior. It seems unclear why, if there were concerns about unanswered letters, she was not notified at that earlier stage. She was asked to bring identification and proof of address, which she did. Upon arrival and informing reception staff of her presence, she was instructed to remain standing rather than sit. Her anxiety visibly increased throughout this time, yet staff appeared to pay her little attention despite her evident distress. When the practice manager arrived, they requested her identification, which was provided. As my daughter attempted to present her proof of address via her phone while visibly anxious and shaking, she asked if the manager could assist her. The manager observed her distress but declined to help, stating they would not assist and that if she could not present the document immediately, she would need to complete additional forms. After completing the paperwork, my daughter asked whether her prescription for essential medication could be processed, as she had been without it since her removal from the register. She was told this could not happen until registration was processed, and when she explained she was currently without her medication, was advised to contact an alternative service and the manager then left without further conversation, leaving my daughter extremely upset. I found this experience absolutely unacceptable.
I have been a patient at this practice for over fifty years and have consistently found the staff to be excellent. They work together as a cohesive and capable team.
Low Moor Medical Centre
Linda A.
This practice seems disorganised when attempting to address my relative's health concerns. The appointment booking system is frustratingly outdated, requiring multiple phone calls starting at..
Low Moor Medical Centre
Lynn H.
Recently joined this practice and found the reception team to be welcoming and approachable 😊
Low Moor Medical Centre
steve A.
I remain somewhat frustrated with this practice. I'm deducting a star from my rating due to what I perceived as a dismissive attitude from the clinician I saw, who seemed disengaged. I arrived on..
Low Moor Medical Centre
Aidy S.
The service provided was professional in nature. However, there were occasions when the waiting times seemed somewhat extended.
Low Moor Medical Centre
Chris A.
I would rate this experience even lower if possible. I had to make numerous phone calls this morning just to secure an appointment. After being told the appointment would be in the afternoon, I..
Low Moor Medical Centre
Russell W.
A deeply frustrating experience. I was expecting to receive routine monitoring appointments as previously arranged, but now I'm required to initiate contact for a telephone consultation, followed by..
Low Moor Medical Centre
Maham N.
Upon switching to this medical practice, I can genuinely say it was one of the best decisions I made! The front desk team consistently demonstrates warmth and approachability whenever I attend..
Low Moor Medical Centre
E11i K.
I had a very poor experience during my visit.
Low Moor Medical Centre
Jamie-lee R.
I have had nothing but positive experiences since joining this practice. I recently switched from a previous practice where I was dissatisfied, and I can genuinely say it was one of the best..
Low Moor Medical Centre
Charlotte M.
I find it difficult to provide a fair rating for this practice. While the staff members are genuinely polite and welcoming when visiting in person, I've had persistent difficulties reaching the..
Low Moor Medical Centre
Marlena R.
Getting in touch with the practice has proven quite challenging, and my only requirement is to obtain a referral to see another specialist.
Low Moor Medical Centre
Tadas P.
Upon visiting the website, I encountered an unusual voice message that struck me as inappropriate and unprofessional for a medical practice. This type of greeting seemed counterintuitive to creating..
Low Moor Medical Centre
R F.
The receptionist displayed a manner that I found discourteous and unhelpful.
Low Moor Medical Centre
Sally P.
The reception team are excellent. They're consistently friendly and go the extra mile to help. The staff member I spoke with was incredibly supportive when I called for advice. I received assistance..
Low Moor Medical Centre
Janusz P.
The medical practitioners at this facility demonstrated a high level of professionalism and expertise. The staff were courteous, welcoming, and approachable throughout the visit.
Low Moor Medical Centre
Krisztina B.
I had difficulty reaching the practice by phone, spending an hour trying to get through while the line was busy. Once I finally connected, I waited approximately thirty minutes in the queue. I was..
Low Moor Medical Centre
Frank S.
The practice demonstrated commendable safety protocols during today's immunisation clinic. Well executed.
Low Moor Medical Centre
David R.
After experiencing discomfort with mobility for a couple of weeks, I arranged an appointment with the physiotherapy service. I was pleasantly surprised to be offered an appointment the following..
Low Moor Medical Centre
Alex A.
The healthcare professional I consulted today provided an experience that fell significantly short of expectations. While I acknowledge the practice was busy and appointments were running behind..
Low Moor Medical Centre
Pauline C.