Clifton Road Surgery
Dawn H. 4 years ago • From Google
Bad
Reception staff showed no flexibility with health needs
I attended an appointment today with my daughter and her young son to have his stitches removed following a procedure. I have mental health concerns and experience claustrophobia, and I am unable to wear a mask, yet I left feeling quite unwell with a severe headache. My daughter also finds masks difficult to tolerate. The reception staff appeared unsympathetic to our situation and insisted that all of us, including the child, wear masks. Additionally, we were not permitted to have two adults present during the appointment, despite the child having additional support needs that sometimes require two people to manage effectively. The reception team did not seem receptive to our concerns about this either. As a result, I left feeling poorly, and my daughter and grandson left upset. I find myself unable to recommend this practice and feel the experience demonstrated a lack of consideration for patient wellbeing.
I've consistently found the clinical staff to be pleasant and very supportive. I would rate them highly if I could leave a separate review. However, the reception team has been problematic. They've..
Clifton Road Surgery
Rommel M.
Excellent care provided. Nothing more to add really.
Clifton Road Surgery
Liz L.
I didn't have to wait more than a few minutes for my appointment. It was during an evening slot and the car park was quiet. I recognise that during peak times it can be challenging to find parking..
Clifton Road Surgery
Neil P.
I have consistently found this practice to be very supportive and accommodating, with a team that has always been professional and considerate.
Clifton Road Surgery
Caroline M.
The practice could benefit from ensuring their clinicians have current guidance on medication options for nursing mothers. I felt the initial advice I received was inaccurate and needed to seek a..
Clifton Road Surgery
Maudrine A.
I felt I was not treated appropriately at this facility after attending with concerns about a lump and other serious health issues requiring urgent attention. I was given forms to arrange a blood..
Clifton Road Surgery
malcolm s.
This practice is very well organised and the team deserves recognition for their efforts.
Clifton Road Surgery
Joe B.
Disappointing experience since relocating to the area and registering with a new practice. I have consistently struggled to secure appointments at this surgery. When attempting to call at the..
Clifton Road Surgery
Aman K.
This practice has not met my expectations. I was disappointed with the level of service provided during my visit.
Clifton Road Surgery
steven s.
The doctor I saw was fantastic, very caring and understanding. Thank you!
Clifton Road Surgery
Noemi M.
The reception staff could be more welcoming. Obtaining an appointment has proven difficult. I am disappointed with my experience.
Clifton Road Surgery
Stuart N.
Extremely frustrating experience. I attempted to arrange my repeat prescription on Friday but was informed of a system-wide technical issue. I tried again this morning using the app, specifically..
Clifton Road Surgery
Paris M.
I would not recommend this practice. The clinical staff seemed unclear in their explanations and I did not find their advice particularly helpful. They also appeared to make assumptions about my..
Clifton Road Surgery
dominie m.
This practice has not met my expectations and I would recommend considering alternatives elsewhere. I felt the care provided was inadequate and the overall approach to patient wellbeing was..
Clifton Road Surgery
Nicole N.
Disappointing service and a really poor experience overall. I felt unsupported when I needed assistance, and I left each appointment feeling regretful about having sought help in the first place.
Clifton Road Surgery
Mariia L.
Disappointing experience at this practice. The staff came across as unwelcoming and unhelpful. Appointment waiting times were considerably longer than expected, which added to the frustration.
Clifton Road Surgery
Tom T.
The reception team's communication approach left much to be desired, as they appeared unwilling to fully engage with what I was trying to convey. They frequently interrupted and seemed eager to end..
Clifton Road Surgery
Mikey M.
The reception team fell short of expectations, with their manner consistently failing to meet acceptable standards of courtesy.
Clifton Road Surgery
Lee T.
The practice appears to be quite busy with limited availability for consultations. Parking facilities are also challenging to access.
Clifton Road Surgery
agatha r.
I'm not satisfied with my experience. I have concerns about the approach taken by one of the clinicians. I attended an appointment that was arranged by letter for my daughter, but the practice..
Clifton Road Surgery
Carissa T.