Clifton Road Surgery
Dawn H. 4 years ago • From Google
Bad
Reception staff showed no flexibility with health needs
I attended an appointment today with my daughter and her young son to have his stitches removed following a procedure. I have mental health concerns and experience claustrophobia, and I am unable to wear a mask, yet I left feeling quite unwell with a severe headache. My daughter also finds masks difficult to tolerate. The reception staff appeared unsympathetic to our situation and insisted that all of us, including the child, wear masks. Additionally, we were not permitted to have two adults present during the appointment, despite the child having additional support needs that sometimes require two people to manage effectively. The reception team did not seem receptive to our concerns about this either. As a result, I left feeling poorly, and my daughter and grandson left upset. I find myself unable to recommend this practice and feel the experience demonstrated a lack of consideration for patient wellbeing.
Outstanding practice, very satisfied with my experience. Would definitely recommend to others.
Clifton Road Surgery
Abby R.
The entire team at this practice has demonstrated exceptional kindness and professionalism throughout my visits. The assessment process works really well, and every member of staff I've interacted..
Clifton Road Surgery
Gareth G.
For those who don't work standard daytime hours, booking an appointment here is extremely challenging if you cannot call at 8am sharp. I have been attempting to secure a follow-up appointment for..
Clifton Road Surgery
Nicole N.
Disappointing service and a really poor experience overall. I felt unsupported when I needed assistance, and I left each appointment feeling regretful about having sought help in the first place.
Clifton Road Surgery
Steve F.
My child had a throat infection. I contacted the practice at 8am and received a callback within minutes for a telephone consultation. The clinician confirmed the condition and arranged for..
Clifton Road Surgery
Aqib N.
I have experienced substandard care and poor treatment on two separate occasions. This involved a particular clinician whom I visited on two separate occasions. During my first visit, I felt the..
Clifton Road Surgery
steven s.
The doctor I saw was fantastic, very caring and understanding. Thank you!
Clifton Road Surgery
Polter P.
I want to clarify that this rating reflects my experience with the reception team, rather than the clinical staff, as I didn't progress to that stage. I've noticed several negative reviews about the..
Clifton Road Surgery
Nicola J.
The practice has been quite accommodating with appointment availability, offering same-day slots when needed and alternative times for non-urgent matters. I've appreciated their responsiveness to..
Clifton Road Surgery
Paris M.
I would not recommend this practice. The clinical staff seemed unclear in their explanations and I did not find their advice particularly helpful. They also appeared to make assumptions about my..
Clifton Road Surgery
Anoop P.
I have been a patient at this GP surgery for a decade. In recent times, I have found the demeanor of the staff to be disappointing, and I feel reluctant to seek assistance for any health concerns. I..
Clifton Road Surgery
Neil P.
Thank you for your assistance during my recent visit.
Clifton Road Surgery
carolyn k.
I have always had a good experience with this surgery but this morning they really went the extra mile. A member of staff actually rang me while I was out to inform me about a medication change...
Clifton Road Surgery
Neil P.
I have consistently found this practice to be very supportive and accommodating, with a team that has always been professional and considerate.
Clifton Road Surgery
Carl S.
I find it frustrating that advance appointments cannot be scheduled, which makes it difficult to arrange suitable time away from work. The current system of callback and online booking options are..
Clifton Road Surgery
Jessica P.
I cannot speak highly enough of this surgery. Since becoming a patient, I've had several interactions with the front desk team regarding appointments and various queries, and they have consistently..
Clifton Road Surgery
sixto D.
I had a very disappointing experience at this general practice in the area.
Clifton Road Surgery
Mariola M.
The phone lines are frequently unavailable. The overall service was disappointing. The reception staff were not particularly welcoming, and they appeared to lack enthusiasm for their roles. The..
Clifton Road Surgery
e c.
I received treatment that I felt was unprofessional during my visit. The appointment booking system at this surgery is quite difficult to navigate, and I struggle to understand why advance bookings..
Clifton Road Surgery
Dawn H.
I attended an appointment today with my daughter and her young son to have his stitches removed following a procedure. I have mental health concerns and experience claustrophobia, and I am unable to..
Clifton Road Surgery
Teresa D.