TH

Timothy H. 2 years ago • From Google

Rating

Great

Reception staff sorted everything out efficiently

I recently visited the surgery and was assisted by a member of the reception team. I had several matters requiring attention and they were handled efficiently. These included arranging an appointment with a doctor and guidance on using the online booking system, scheduling a vaccination appointment, obtaining a blood test form for a health matter I'm managing, and receiving information about an available immunisation. The receptionist was pleasant, courteous and professional throughout, demonstrating excellent customer service standards. They were a real asset to the practice. My experience at reception was excellent and would have merited the highest rating. However, I did experience a delay during my subsequent clinical appointment that afternoon, which affected my overall satisfaction.

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