Beacon Medical Centre

It is unfortunate that the clinical staff at this practice appear to be hindered by unprofessional conduct from administrative personnel. The reception team's presentation and demeanor fell short of..

Excellent service this morning. We were able to get an appointment and have a blood test completed straightaway. Posted on behalf of my spouse.

I have been facing some challenging health circumstances recently, and the team here has been wonderful and extremely supportive throughout. The practice maintains excellent standards of cleanliness..

I had considerable difficulty securing an appointment over a two-month period. Each time I called, I was informed that no slots were available or that I had called too late. Despite attempting to..

I would encourage people to look past some of the negative feedback posted elsewhere, as many complaints seem to relate to broader systemic issues rather than matters within the practice's direct..

I would give this practice the lowest possible rating if I could. The service feels inadequate and I believe it requires either new management with a genuine commitment to patient care, or the..

It is extremely difficult to secure an appointment at this practice. Despite being instructed to call at 8am, the phone lines are typically unavailable until well after 9am on most occasions. Even..

The wait time to reach reception is often lengthy, extending beyond twenty minutes. There is limited continuity of care as it is uncommon to see the same clinician on repeat visits. Specialist..

The appointment booking system is inconvenient for those in employment. The telephone lines only open at 10am, which creates difficulties for accessibility. Additionally, concerns about being heard..

My family member has received excellent care through this centre. Their health concerns have been addressed with compassion and understanding. The referral process was straightforward, and the..

The reception staff disconnected the call before I could explain my situation. I have been waiting for an appointment for two weeks now, and my condition has not improved.

I spent an hour attempting to reach the practice by phone while my family member was unwell and I was unable to visit in person due to my own health issues. I would suggest that the reception team..

Experiencing concerning symptoms, I felt dismissed when advised to remain calm. I have been extremely frustrated with the difficulty in reaching the practice by telephone, as lines have been..

Poor experience overall. The reception team came across as unwelcoming. I have been a patient at this practice for a considerable time, and the quality of service appears to have declined with each..

My experience since registering approximately five months ago has been disappointing. I have not heard from the practice at all during this time. When I called yesterday to ask about a health check..

The practice was satisfactory previously, though there has been a noticeable change in personnel. 😞

An exceptionally well-structured practice with courteous and professional staff members.

The recent changes to the telephone system have been quite problematic and would benefit from urgent attention and improvement.

This GP surgery is fantastic! They are quick, thorough and really accommodating. Their online service is brilliant. I did have a previous concern with one clinician who is no longer at the practice...

This practice has been extremely disappointing. I requested a document through email as they suggested, only to be told I must call at 8am the following day. Unfortunately, the phones are nearly..