Fusehill Medical Practice

Made an appointment earlier in the week. I have now spent considerable time on the phone listening to automated messages stating my call is important to the practice. I was unable to attend my..

Frustrated by the limited level of communication received.

After experiencing difficulties when contacting the out-of-hours service regarding a health matter, the practice was able to resolve the issue for me. I appreciate their assistance.

I'm new to the area and to this medical practice and it was a wonderful experience! The service was prompt, the team was courteous, and my questions were thoroughly addressed. I felt heard regarding..

I contacted the practice to ask a straightforward question on behalf of my mother, but when I provided her name to the receptionist, I was told that wasn't her name on their system.

Called the practice and the line was disconnected on me. When I rang back, I spoke with reception staff who came across as dismissive and unhelpful. An emergency appointment was arranged for my..

The practice takes a considerable amount of time to respond to telephone calls, and the medical staffing appears to be limited with only one practitioner available.

The customer service experience was deeply disappointing. It is difficult to understand how staff members in general practice settings, where patients may be reaching out during vulnerable moments,..

I was able to reach the practice by phone without much difficulty and secure an appointment, which felt refreshing. The reception team demonstrated politeness and provided helpful assistance. The..

One of the most frustrating medical practices I have experienced in the UK. The primary issue is the difficulty in reaching them by telephone, particularly during early hours when attempting to..

This practice needs to close. It's impossible to get an appointment with a clinician. The reception team seems more interested in confrontation than helping patients. The overall experience is..

There was a delay before being attended to at the front desk. I arrived thirty minutes ahead of schedule, having noticed signage emphasising the importance of punctuality and attendance. My..

Attended a medical appointment today which was disappointing compared to previous experiences. The clinician seemed disengaged throughout the consultation and I felt my concerns were not being taken..

I have found this practice to be unhelpful over an extended period, and I struggle to engage with them effectively. When I recently attempted to arrange an appointment that had been suggested to..

I had a very concerning experience at this pharmacy. The customer service felt unprofessional and lacked compassion, which is particularly important when serving unwell or vulnerable individuals. I..

The appointment ran on schedule, and the communication beforehand was excellent. The healthcare professional who saw me provided first-class care during the visit.

I have been a patient at this practice for over fifty years. The standard of care was previously good, however I feel that the duty of care towards patients has declined significantly in recent times.

Called yesterday to inquire about registering with this practice as I'm relocating back to my home area after completing university. The staff member I spoke with was helpful and encouraged me to..

The clinical staff member was pleasant, though the practice appeared to be under strain. One member of the reception team seemed unfamiliar with their role. I was asked to provide my identification..

I was very satisfied with the care and service provided to me.