AC

Alan C. 2 years ago • From Google

Rating

Bad

Reception staff suggested changing answers to avoid appointment

I have been attempting to secure an appointment at a convenient time for the past couple of weeks without success. As my concerns have intensified, I attended the surgery this morning and was directed to complete an online assessment form. After providing honest responses, the system indicated that a same-day consultation was necessary. When I returned to the reception desk, I was advised to revisit my answers to alter the outcome. I found this suggestion troubling, as it seemed to suggest circumventing the proper appointment process rather than addressing my healthcare needs appropriately. I am disappointed with my experience and am considering exploring alternative healthcare providers. I may also seek care through other available services today.

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