Elswick Family Practice

A service that prioritises patient needs, where I have consistently felt heard and valued. Appointments with clinical staff are readily available within a short timeframe, and medication requests..

I found the experience at this surgery to be extremely disappointing. There always seem to be staffing shortages. I arranged an appointment this morning and was given a time of 12:45, so I arrived..

The reception team frequently makes errors and the appointment delays are extensive, making the wait to be seen quite lengthy.

The administrative team, medical practitioners, and nursing staff are approachable and considerate, treating each patient as an individual with dignity and respect.

The appointment availability at this practice is consistently problematic, which has been quite frustrating for me.

Had a wonderful experience with the service today. I completed an online form through the NHS app last night and was told I'd hear back by 6 in the evening. A message came through around 7 in the..

I attended my scheduled appointment, but there appeared to be an issue with my booking details on their system.

I have consistently had very positive experiences at this practice. On each visit, the team demonstrated politeness and helpfulness. I was attended to without significant delay and felt that they..

The team at the practice were warm and attentive when I brought my older relative in for their appointment.

I have had a positive experience at the practice, with appointments generally running on schedule during my visits.

I have been attending this family practice for quite some time while trying to address a persistent skin concern. The practice has arranged various investigations and tests, however the outcomes and..

The service fell short of expectations. I experienced a lengthy delay of approximately four weeks before receiving my test results, and there were issues with how my sample was handled during the..

Excellent service with generally minimal waiting times to see a healthcare professional.

The reception team appears to have reliability issues. When calling the surgery, callers often find themselves waiting on hold for extended periods while being told they are next in the queue, only..

I contacted the practice on behalf of a family member who required urgent follow-up care after a recent hospital discharge, with the hospital recommending an appointment early in the week. I called..

I have been attempting to schedule an appointment by calling during morning hours. After waiting on hold for a considerable length of time, I was eventually connected but was unable to complete the..

I consistently manage to secure appointments whenever required, and the team members have demonstrated genuine helpfulness throughout my visits. I appreciate everyone's assistance!

I have been a patient at this practice for a considerable length of time. Throughout my time here, I have consistently experienced excellent care and attention from all members of the team,..

The appointment availability system proved frustrating, requiring early morning calls at opening time when multiple lines were often engaged. Even when contact was successfully made, staff indicated..

I've given up trying to secure an appointment. This is not a reflection of the dedication of NHS staff, many of whom are departing due to prolonged underfunding. The healthcare system faces..