Brunton Park Health Centre

I have found this practice to be unsatisfactory compared to other surgeries I have attended. The telephone answering service appears to have significant delays, and on one occasion I waited outside..

The reception team demonstrated exceptional helpfulness and warmth. Although I initially struggled to secure an appointment slot, the staff showed great flexibility and presented me with multiple..

To be honest, I don't think this is just an isolated issue with one clinician, but the service felt ineffective. I called on a Friday to arrange an appointment for a medication review and was..

I am writing on behalf of my partner, who has been a patient at this practice for a considerable period and has consistently had very positive experiences with the clinical staff. Unfortunately, a..

Absolutely shocking experience at this practice. I had to switch from my previous doctors after relocating to this area. Given my ongoing health complications, I was very disappointed by the stark..

I have found this practice to be unsatisfactory compared to others I have been registered with. The appointment system appears problematic, with patients arriving early in the morning only to be..

An excellent medical practice where the team demonstrates genuine commitment and consistently makes a strong effort to provide assistance.

I've had a difficult experience with my GP practice over the past year. When I was going through a particularly challenging period with my mental health, I tried repeatedly to secure an appointment..

I cannot praise the entire team highly enough—they have been absolutely wonderful throughout my mother's care. From her initial move to one residential facility and subsequently to another, spanning..

Difficulty obtaining appointments and extended waiting times when calling the practice.

I cannot adequately express how excellent the service I received recently was. The reception staff deserve special recognition for their creative and helpful approach. The clinician was outstanding...

It has been difficult for me to secure an appointment at this practice, which is disappointing.

The service fell short of expectations. While the team members were pleasant, the unpredictable nature of appointment availability was frustrating. The practice website suggests the option to book..

The reception team experience was disappointing. A member of the reception staff was perceived as dismissive and condescending during a phone interaction with a family member who had previously..

I have consistently had positive experiences at this practice. The team took my concerns seriously and made a timely referral that led to early detection of a significant health condition. Since..

I’ve had a very positive experience with this GP surgery. The staff are always friendly, helpful, and respectful, whether you’re speaking to reception or seeing a clinician. Appointments are..

I have attended the walk-in centre on Ponteland Road far more frequently than my registered practice. The appointment system requires calling at 8 each morning, as advance bookings are not available..

The practice provided outstanding care across all departments, including clinical staff and administrative personnel.

UPDATE: Approximately 1.5 years on and my experience remains unchanged - the reception team appear indifferent to patient needs, prioritising other matters over appointment availability. I have..

I have been a long-standing patient at this practice. The service provided has consistently been excellent throughout my time here. The staff have demonstrated genuine care and have made a..