MP

Matthew P. one year ago • From Google

Rating

Poor

Reception staff turned away patient despite wheezing

I'm writing this review on behalf of my mother, who felt let down by her recent experience with a member of the nursing staff at the practice. She had scheduled an important routine annual health check and arrived later than planned due to transport difficulties. While she recognises that she was not on time for her appointment, she was particularly concerned about how she was treated when turned away. The staff member appeared dismissive of her symptoms and her request to be assessed. It's disappointing as my mother has previously had very positive experiences and has benefited from the quality care and ongoing support provided by the clinical team at this surgery.

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