MN

Mihai-gabriel N. 3 years ago • From Google

Rating

Bad

Reception staff unhelpful about equipment access

What a frustrating experience! I explained to the healthcare provider that I didn't own a blood pressure monitoring device, and was subsequently asked to record my readings at different times of day and bring the results in. When I contacted the reception team again regarding my upcoming appointment and reiterated that I lacked the necessary equipment, I was advised to purchase one myself, with a suggested cost mentioned. I expressed my concerns about the expense and other difficulties. Only after I attended in person and made my concerns known forcefully did I manage to obtain the device from the practice. I felt that the staff were dismissive and unhelpful, and I sensed a lack of patience and respect when communicating with me.

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