TH

Tracey H. 6 years ago • From Google

Rating

Bad

Reception staff unhelpful and communication letters never arrived

Registered here in February but never received a letter confirming my registration with the practice. I also didn't get a letter informing me who my assigned doctor would be, and no letter inviting me for a routine health check following my transfer from my previous practice, which should have been sent. The reception staff came across as unhelpful and dismissive. When I went in requesting a self-certificate, I was told they don't issue them and that I would need to obtain one from the doctor instead. I did receive a certificate from the doctor without having a face-to-face appointment, though I had to describe my symptoms to the receptionist who then forwarded these to the doctor via email. According to the certificate, I had a flu-like illness, but I wasn't offered any treatment or support from the doctor. When I attempted to book an appointment a few weeks later, I was unable to get through after spending around 50 minutes on hold and eventually gave up trying.

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