DJ

Darren J. one year ago • From Google

Rating

Bad

Reception staff unhelpful and difficult to reach

If alternative healthcare providers are available to you, I would suggest considering them. Accessing appointments through the reception team presents significant challenges. When I telephone, I consistently experience the staff as unwelcoming, uncooperative and unhelpful. I have concerns that this approach could potentially impact patient wellbeing and outcomes. Accuracy of information is also problematic, as I have received incorrect guidance on several occasions, resulting in considerable inconvenience and substantial out-of-pocket expenses for private diagnostic services. I have generally enjoyed good health and have not required GP services until recently. Following a medical procedure, the reception team has been reluctant to provide assistance. During one interaction, a staff member contradicted my account of my medical history and became defensive when I attempted to clarify the facts. My current health situation carries potential serious implications. When I raised this concern with the team, the response was dismissive in nature. I did not find this response reassuring or supportive.

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