FJ

Feery J. 10 months ago • From Google

Rating

Bad

Reception staff unhelpful and dismissive on first visit

My first visit to this dental practice was disappointing. The receptionist did not offer directions or guidance upon arrival, which was unhelpful as it was my first time attending. The clinical staff member who conducted the examination displayed an unprofessional demeanor from the moment we entered. During the x-ray procedure, I felt concerned about the approach taken with my child. The comments made about my son's teeth were delivered in a manner that felt harsh and unkind, rather than constructive or supportive. Both my child and I left feeling uncomfortable and unwelcome. The staff member seemed dismissive of my concerns and appeared unwilling to engage positively with us. There was a lack of clarity about why we had been referred to the practice, and instead of seeking clarification, the staff member simply disagreed with what I was explaining. A more professional and compassionate approach would have made a significant difference to our experience. My son became upset during the visit, and I felt disappointed by how we were treated overall. I would not recommend returning to this practice.

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