The Horn Lane Surgery
UL
United L. 3 years ago • From Google
Bad
I would advise caution when considering this practice. I found the experience disappointing and felt that the service did not meet my expectations. The reception area appeared to have several staff members present, though it seemed only one was actively engaged in assisting patients. I attempted to contact the practice multiple times throughout the week regarding a required document. The timeframe I was given for completion was inconsistent, with different estimates provided, which I found frustrating. During interactions, I felt that communication was dismissive and that I was not being listened to properly. When I enquired about appointment availability, I was told there were none available and that I would be contacted, though this did not happen as promised. The staff appeared to be occupied with computer work and other tasks rather than attending to patient needs. Additionally, I felt uncomfortable with the nature of some questions asked during my visit, as I questioned whether they were appropriate or necessary. Overall, I would suggest looking into other options before choosing this practice.
James E.