Meon Health Practice
Mrs C. one year ago • From Google
Excellent
Reception staff unhelpful, but urgent care made difference
I recently contacted the surgery regarding my son's health concern, which has been a recurring issue for him. Unfortunately, I have found that clinical staff sometimes seem dismissive of the condition, and I have experienced difficulties in securing appointments. The reception team can be unhelpful at times, making it challenging to arrange a consultation. They often direct us to the pharmacy, but given the frequency of my son's issue, the pharmacist has been unable to provide the treatment I was seeking. On this occasion, I was able to speak with a member of the urgent care team, and the experience was excellent. This staff member addressed my concerns thoroughly and offered helpful guidance that I had not previously received. Their approachable manner and readiness to arrange a follow-up appointment made a meaningful difference to my experience. It would be beneficial if more staff members at the surgery demonstrated the same level of helpfulness and positive attitude. I am grateful for the support provided during this interaction.
I recognise the challenges facing the NHS, however the appointment booking service at this practice makes it unnecessarily challenging to access the care required. The staff handling calls appear..
Meon Health Practice
Sandra M.
I called the surgery yesterday around midday and spoke with a member of the reception team. They were exceptionally helpful, demonstrating genuine kindness and understanding throughout our..
Meon Health Practice
Kirby M.
My young child has been seen twice this week at the local surgery. We submitted requests through the online system and received appointment confirmations by phone within approximately half an hour..
Meon Health Practice
roranea h.
This practice has been disappointing to work with. The online consultation system does not seem to function effectively, and when attempting to reach the surgery by phone at the suggested time, I..
Meon Health Practice
Chris L.
An excellent NHS surgery. Like all surgeries these days, they're clearly very busy. But they've demonstrated multiple times for me and my family that they're there for you when you need them. Their..
Meon Health Practice
Gareth B.
Early morning slots appear to be available for walk-in patients with minor ailments. When attempting to schedule a future appointment, I found the process frustrating. Overall, I was disappointed..
Meon Health Practice
Heloise H.
The practice has deteriorated significantly since the change in management. The situation appears to be getting progressively worse. The reception staff come across as somewhat unwelcoming and..
Meon Health Practice
Sam E.
I received excellent care when I experienced a significant skin irritation on my upper body. After trying several over-the-counter remedies without success, I attended the surgery in the afternoon,..
Meon Health Practice
Andreea R.
I was under the care of my healthcare provider for my postnatal review appointment and I appreciated how they arranged regular blood tests for me. The second set of tests covered important markers..
Meon Health Practice
Imie I.
I would give this practice the lowest possible rating. I have serious concerns about the approach to patient care here. Since my partner and I recently registered with this practice, we have..
Meon Health Practice
paigebmw p.
This practice has been disappointing to use. It has been difficult to secure appointments due to high call volumes during peak times.
Meon Health Practice
Kim P.
The practice operates excellently. I submitted an administrative question this morning and got a response back within sixty minutes. The service was outstanding and I couldn't have asked for..
Meon Health Practice
Karl S.
This medical practice has significant issues with accessibility and patient care. Calling at opening time results in an automated message indicating no appointments are available that day. When..
Meon Health Practice
Chris C.
I had an early morning appointment at 08:00, which may not be convenient for all patients, but it allowed the clinician to call me later that morning at around 11:00 after reviewing the images I had..
Meon Health Practice
John E.
Excellent care once again. The practice had already arranged routine health screening for me. However, a couple of weeks prior, I experienced a significant personal crisis. A member of the reception..
Meon Health Practice
Mark M.
The practice appears indifferent to patient needs and continues to operate with restrictions reminiscent of earlier pandemic protocols. Patients report experiencing complications without adequate..
Meon Health Practice
Zoltán K.
This GP practice has not met my expectations. Routine appointments for non-urgent conditions are difficult to obtain, and same-day slots are similarly unavailable for these issues. As a result, I..
Meon Health Practice
Katie-Louise F.
Undoubtedly, this has become a disappointing healthcare experience in the area. I would advise reconsidering registration here. Despite being a long-term patient, I have noticed a significant..
Meon Health Practice
Jane E.
The member of the reception team I recently interacted with demonstrated exceptional understanding and helpfulness, providing support that went beyond what was expected. I'm very appreciative of..
Meon Health Practice
Rose W.
I am writing on behalf of my 80-year-old mother, who received a call from the practice approximately six weeks ago regarding routine blood work that indicated a potential health concern. She was..
Meon Health Practice
Nick T.