LL

Leila L. 3 years ago • From Google

Rating

Bad

Reception staff unhelpful on first visit

I would rate this experience far below acceptable. The reception staff member was unhelpful and failed to provide guidance when I arrived for my first visit. The clinical staff member displayed a dismissive attitude from the moment I entered and made negative comments about my child's teeth during what should have been a routine examination. I felt the approach was unprofessional and unkind, particularly given this was our initial appointment. The handling of the x-ray procedure caused me concern for my child's comfort and safety. Rather than addressing my questions, the staff member appeared dismissive of my concerns and contradicted what I was saying without properly investigating the situation. The overall experience left us feeling unwelcome and anxious. I did not feel the service met professional standards, and basic courtesy was lacking throughout. I would not return to this practice.

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