Hurley And Riverside Practices
7 months ago RB
Ruben B. one year ago • From Google
Bad
I have been a patient at this practice since 2011 and have generally had positive experiences with the NHS until today. I called on 07/07/25 in the morning to request an appointment and was offered a slot later that afternoon at the clinic location. Upon arrival, I found the clinic to be particularly busy with staff members actively engaged in their duties and demonstrating professionalism overall. However, I observed one member of staff who appeared to be seated and consuming a beverage rather than attending to patients. When I approached the reception area to check in, another staff member noticed I was a patient from the main practice and was courteous and helpful, even drawing attention to the situation at the other desk. When I proceeded to speak with the staff member at the next window, I felt the interaction was dismissive and unhelpful. I was told that I was late for my appointment and was informed that rescheduling would not be possible. I attempted to explain that I had been waiting in the queue for several minutes and was simply seeking either to be seen by a clinician or to arrange an alternative appointment time. The response I received was that assistance could not be provided. I expressed my concern that this approach seemed unprofessional, particularly given that I was a patient seeking medical help from the NHS. I also mentioned my observation about the staff member who had appeared to be taking a break while the clinic was under considerable pressure, and the response was to conceal the beverage. I felt this behaviour was inconsistent with the standards expected in an NHS setting. I would not recommend this clinic based on this experience. 0/10.
Good afternoon This review is for Lambeth Walk Practice who are currently sharing our reception area with us while their building is under construction. This is in no way related to Hurley & Riverside Practice or any staff who work for the Hurley Group.
Peter C.