SC

Shane C. one year ago • From Google

Rating

Bad

Reception staff unhelpful when trying to book appointments

I'm very unhappy with my experience at this surgery. My father was not prescribed medication he needed and was instead told to purchase it privately. He was given an incorrect initial diagnosis of an autoimmune condition, when it appears there may be a more serious underlying issue. For several years, a swelling was dismissed and he was not believed, which has been deeply frustrating. His symptoms have progressed significantly, affecting his speech and causing facial swelling, along with weight loss, which understandably causes us great concern. The appointment system is extremely difficult to navigate. We cannot secure appointments through online booking, telephone, or in person at reception. The reception staff have been unhelpful and dismissive, insisting appointments can only be booked online despite this not being possible in practice. This has left us unable to access the care my father desperately needs. I feel the standard of care and accessibility at this practice is unacceptable and falls short of what patients should expect. The combination of clinical concerns and systemic barriers to accessing appointments is deeply troubling. We are exploring further options to address these issues. I am extremely distressed about my father's situation and the difficulties we have faced in obtaining proper support and treatment.

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