Goldington Road Surgery
Shane C. one year ago • From Google
Bad
Reception staff unhelpful when trying to book appointments
I'm very unhappy with my experience at this surgery. My father was not prescribed medication he needed and was instead told to purchase it privately. He was given an incorrect initial diagnosis of an autoimmune condition, when it appears there may be a more serious underlying issue. For several years, a swelling was dismissed and he was not believed, which has been deeply frustrating. His symptoms have progressed significantly, affecting his speech and causing facial swelling, along with weight loss, which understandably causes us great concern. The appointment system is extremely difficult to navigate. We cannot secure appointments through online booking, telephone, or in person at reception. The reception staff have been unhelpful and dismissive, insisting appointments can only be booked online despite this not being possible in practice. This has left us unable to access the care my father desperately needs. I feel the standard of care and accessibility at this practice is unacceptable and falls short of what patients should expect. The combination of clinical concerns and systemic barriers to accessing appointments is deeply troubling. We are exploring further options to address these issues. I am extremely distressed about my father's situation and the difficulties we have faced in obtaining proper support and treatment.
The administrative staff at this practice are excellent. They demonstrate helpfulness and kindness in their interactions.
Goldington Road Surgery
Peter B.
I felt unwell and submitted a message through the surgery's system, receiving a response within an hour. I was seen by a clinician who was very pleasant and provided thorough care. They examined me..
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Alexis H.
The practice has consistently demonstrated helpfulness throughout my visits. Appointments have run punctually, and clinical procedures have been executed in a professional manner with impressive..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Laura I.
The healthcare professional made me feel very comfortable during my appointment. She took time to explain each step of the process and demonstrated a high level of professionalism throughout. She is..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sean J.
The care I have received from the practice has been excellent.
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Giuseppina G.
I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
kristy b.
Our young child woke up experiencing ear discomfort and was crying. My partner contacted the practice to request an urgent appointment and was pleased to find that a same-day slot became available..
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Est E.
I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that..
Goldington Road Surgery
deepinder g.
I would not recommend this practice. I am very disappointed and frustrated by the difficulty in obtaining appointments despite making multiple attempts. It appears nearly impossible to see a..
Goldington Road Surgery
sandra T.
A thoroughly enjoyable and supportive visit.
Goldington Road Surgery
Helen R.
An unsatisfactory experience at this practice for both of my relatives. The service lacked efficiency and there were communication issues surrounding appointment management and last-minute..
Goldington Road Surgery
Debbie Y.
This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.
Goldington Road Surgery
Jason H.
I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and..
Goldington Road Surgery
Jane W.