Aldergate Medical Practice

Frustrated with the experience of calling to check on medication availability for ongoing pain management. Each time I ring, regardless of how courteous I am, I feel dismissed and unwelcome. The..

I had a recent appointment with Dr Arya and I wanted to say how lovely she was. She was professional and made me feel so at ease. She dealt with my problem and I was very happy with the outcome.

I did have to wait about a week for a routine appointment. In hindsight, I perhaps should have sought care at the hospital instead. However, the healthcare professional I saw today was wonderfully..

Extremely disappointing experience. Getting through to book an appointment has been very difficult, with availability consistently unavailable. This has forced me to seek alternative care through..

I attempted to book an appointment on two consecutive days, both times calling from 8.00am. Despite trying from two different phones, I was unable to connect until after 8.25 on each occasion, only..

The online appointment booking system is extremely difficult to use. Over several weekdays, I attempted to book an appointment right when the system opened in the morning, but no available slots..

Disappointing service. Accessing appointments has become extremely difficult. Not recommended. We have been patients for 14 years, since relocating to the area, and previously experienced excellent..

Outstanding and most supportive

Disappointing experience overall. While the clinical staff are excellent, accessing appointments has become increasingly difficult. The reception team can come across as unhelpful and lacking in..

I attempted to book an appointment by calling at 8am but encountered significant difficulty reaching the practice. After numerous attempts, I was eventually told that no same-day slots were..

The appointment scheduling system is quite frustrating. It's extremely challenging to secure an appointment given the daily rush at opening time, and advance bookings are not available. The clinical..

I can honestly say this practice has been fantastic for myself and my family. The clinical staff are amazing and always try their best, demonstrating honesty and reliability. The reception team are..

A welcoming and hygienic medical practice that comes highly recommended.

I have been a patient at this practice for my entire life, and my family members have also been registered there for decades. Over the years, we have witnessed significant changes in the quality of..

Disappointing experience with appointment availability. Unable to secure a slot despite following the suggested calling times. When raising concerns about the booking process, the call was..

The practice has some excellent clinical staff members and a couple of particularly helpful reception team members. However, obtaining an appointment can be quite challenging due to high demand on..

The clinical staff at this practice were excellent over the past year, and I previously rated them highly. However, I now feel the overall quality of care and service has significantly declined.

Quite unsatisfactory. The approach encountered was unhelpful and dismissive. Given that this is a medical practice where patient care should be paramount, there is considerable room for improvement..

This practice has experienced a noticeable decline in service quality. Previously, I was able to address multiple concerns during appointments without time constraints, but now there seems to be a..

I had a very frustrating experience at this practice in the local area. After waiting several months to secure an appointment, I was finally seen following a referral that indicated I required..